Shipping & Delivery Policy
Effective Date: June 15, 2026
Thank you for shopping with GCM PACIFIC LLC. We pack every order with care to make sure your Tunisian extra virgin olive oil arrives safely. Below is everything you need to know about how and when your order ships.
1. Quick Summary
Where we ship : United States (all 50 states)
Free shipping : Free standard shipping on U.S. orders over $75
Processing time : 1–2 business days
Standard delivery : Typically 3–7 business days after shipment
Expedited Shipping : Typically 2–3 business days after shipment
Carrier : USPS
2. Order Processing
Orders are processed Monday through Friday, excluding U.S. public holidays. Most orders are processed and handed to the carrier within 1–2 business days of being placed. Orders placed after our daily cut-off, on weekends, or on holidays will begin processing on the next business day.
You will receive an order confirmation email when you place your order, and a separate shipment confirmation email with tracking information once your order ships.
3. Shipping Methods and Costs
Shipping rates are calculated at checkout based on your delivery address, the weight of your order,
and the method you choose. We currently offer the following options via USPS :
- Standard Shipping: Typically 3–7 business days after shipment.
- Expedited Shipping: Typically 2–3 business days after shipment (where available, at an
additional cost quoted at checkout).
Free shipping : We offer free standard shipping on U.S. orders over $75 (before tax). Confirm or adjust this threshold. Promotional free-shipping offers apply to standard shipping within the contiguous United States unless otherwise stated.
4. Delivery Times
Delivery time is the sum of processing time plus carrier transit time. Estimated delivery windows are provided by the carrier and are not guaranteed. Once an order leaves our facility, transit time is controlled by the carrier and may be affected by weather, holidays, peak seasons, and other factors outside our control.
5. Shipping Destinations and Restrictions
We currently ship to all 50 U.S. states.
Customers are responsible for providing a complete and accurate shipping address at the time of purchase. We are not responsible for delays, failed deliveries, additional shipping charges, or lost shipments resulting from incorrect, incomplete, or inaccurate address information provided by the customer.
International Orders
We do not currently offer international shipping. Orders may only be shipped to addresses within the United States.
6. Tracking Your Order
Once your order ships, you will receive a shipment confirmation email containing a tracking number.
You can use this number on the carrier’s website to follow your package. Please allow up to 24 hours for tracking information to update after you receive it.
7. Lost, Stolen, or Delayed Packages
If the carrier’s tracking shows your package as delivered but you cannot locate it, please check around your delivery location and with members of your household or neighbors, and allow 1–2 additional days, as carriers sometimes mark items delivered early. If you still cannot locate your package, contact us and we will help you open an inquiry with the carrier.
If a package is significantly delayed in transit or appears lost, contact us so we can assist. We will work with you and the carrier in good faith to resolve the situation, which may include sending a replacement or issuing a refund where appropriate.
8. Damaged Shipments
If your order arrives damaged or leaking, please keep the packaging and contact us within 14 days
of delivery with photos. See our Refund & Return Policy for how we resolve damaged shipments.
9. Contact Us
Email: contact@didonoliveoil.com
Phone: +1 310 920 9414
Hours: Monday–Friday, 9:00 AM–5:00 PM EST