Refund & Return Policy

Effective Date: June 15, 2026

GCM PACIFIC LLC, your satisfaction matters to us. Because our olive oil is a perishable food
product intended for consumption, our return policy is designed around food-safety best practices.
Please read the policy below carefully.

1. Quick Summary

Return window Contact us within 14 days of delivery
What’s covered Items that arrive damaged, defective, leaking, or incorrect
Resolution Replacement, store credit, or refund to original payment method
Opened food items Generally, not returnable for hygiene/safety reasons (see
exceptions)
Unopened , Unused items
unopened and unused products in their original, sealed condition
may be eligible for return within 14 calendar days of delivery, at
our discretion
Refund timing 3–10 business days after approval, depending on your bank

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, leaking, defective, or you received the wrong item, we will make it
right at no cost to you. Please contact us within 14 calendar days of the delivery date and include:

• Your order number;
• A description of the issue;
• Clear photos of the product, the damage, and the shipping box/packaging.
  Email us at contact@didonoliveoil.com Once we review and approve your claim, you may choose a
  free replacement, a store credit, or a refund to your original payment method. For damaged or
  incorrect items, we do not require you to ship the product back unless we specifically request it.

3. Unopened, Unused Items

If you change your mind, unopened and unused products in their original, sealed condition may be
eligible for return within 14 calendar days of delivery, at our discretion. To request a return:

1. Contact us with your order number to request a Return Authorization before sending anything
   back.
2. Once authorized, securely pack the item in its original packaging.
3. Ship the item to the address we provide using a trackable shipping method.

Return shipping. For change-of-mind returns, the customer is responsible for return shipping costs,
and original shipping charges are non-refundable. We recommend a trackable method, as we
cannot process a refund for items we do not receive.

4. Non-Returnable Items

For health, hygiene, and food-safety reasons, the following are generally not eligible for return or
refund unless they arrived damaged, defective, or incorrect:

• Opened or used food products, including bottles of olive oil with a broken seal;
• Items returned more than 14 days after delivery;
• Gift cards;
• Sale or clearance items marked “final sale”; and
• Items that are not in their original condition, are damaged after delivery, or are missing parts
  for reasons not due to our error.

Important: Natural variation in the color, aroma, sediment, or taste of olive oil between harvests is
normal and is not considered a defect. Olive oil may also turn cloudy if exposed to cold; this is
harmless and the oil returns to normal at room temperature.

5. Refunds

Once your return or claim is received and inspected (where applicable), we will notify you of the
approval or rejection of your refund. If approved, your refund will be processed to your original
method of payment. Depending on your card issuer or bank, it may take 3–10 business days for the
credit to appear on your statement.
Original shipping fees are non-refundable except where an item arrived damaged, defective, or
incorrect, or where required by law.

6. Late or Missing Refunds

If you have not received a refund you expected, first re-check your bank account, then contact your
credit card company and bank, as processing time may vary. If you have done all of this and still
have not received your refund, please contact us using the details below.

7. Exchanges

We replace items only if they are damaged, defective, or incorrect. If you need to exchange an item
for the same product, contact us with your order number and photos and we will arrange a
replacement.

8. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We process orders
quickly, and once an order has been packed or shipped we may be unable to cancel or modify it. In
that case, our standard return process will apply once you receive the item.

9. How to Contact Us

Email: contact@didonoliveoil.com
Phone: +1 310 920 9414
Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Returns address:

GCM PACIFIC LLC
8561 Roland St #F, Buena Park, CA 90621, United States